← Work / Microsoft SharePoint
Case study · Client work
Enhancing onboarding for 190M+ enterprise users.
- Enterprise
- Accessibility
The challenge
SharePoint is one of the most widely adopted collaboration platforms in the enterprise — and one of the steepest first climbs. New users struggled to grasp what it could do.
What I did
I redesigned the onboarding flow around the first-time experience: modernized UI, contextual guidance, and patterns aligned with Microsoft’s design system and accessibility standards.
Guided from hello.
An onboarding flow rebuilt around first-time users: modernized UI, contextual guidance, and full alignment with Microsoft’s design standards and accessibility requirements.
- Redesigned onboarding flow
- Contextual guidance
- Modernized UI patterns
Inside the machine.
I spearheaded the onboarding redesign, updated UI patterns for design system compliance, partnered with product and engineering on scalable implementation, and validated through user testing.
- Onboarding flow redesign
- Design system compliance
- Product & engineering collaboration
- User testing & iteration
Friction, removed.
An improved experience for one of the world’s largest enterprise user bases — less friction for new users, more engagement, and a lighter support load.
- 190M+ users, better first day
- Higher engagement & adoption
- Lower support burden
Small flows, massive scale.
When 190 million people hit your onboarding, every removed click is a small mountain of saved time.
