- Steep learning curve
- Unclear capabilities
- Navigation confusion
A complex platform presented a steep learning curve. Newcomers struggled to grasp SharePoint’s capabilities and find their way during the initial experience.
Enhancing onboarding for 190M+ enterprise users.
UX Designer
Enterprise
Accessibility
[ HERO MEDIA PLACEHOLDER — UX REEL ]
SharePoint is one of the most widely adopted collaboration platforms in the enterprise — and one of the steepest first climbs. New users struggled to grasp what it could do.
I redesigned the onboarding flow around the first-time experience: modernized UI, contextual guidance, and patterns aligned with Microsoft’s design system and accessibility standards.
[ UX DESIGNER ]
SCHEDULE A CALL ↗
GLOBAL USERS AFFECTED
190M+
FOCUS
Onboarding
VALIDATED THROUGH
User testing
SHIPPED
2019
[ ONBOARDING FLOW PLACEHOLDER ]
At enterprise scale, onboarding is the product. Here’s how the flow was rebuilt.
- Redesigned onboarding flow
- Contextual guidance
- Modernized UI patterns
An onboarding flow rebuilt around first-time users: modernized UI, contextual guidance, and full alignment with Microsoft’s design standards and accessibility requirements.
- Onboarding flow redesign
- Design system compliance
- Product & engineering collaboration
- User testing & iteration
I spearheaded the onboarding redesign, updated UI patterns for design system compliance, partnered with product and engineering on scalable implementation, and validated through user testing.
- 190M+ users, better first day
- Higher engagement & adoption
- Lower support burden
An improved experience for one of the world’s largest enterprise user bases — less friction for new users, more engagement, and a lighter support load.
Small flows, massive scale.
When 190 million people hit your onboarding, every removed click is a small mountain of saved time.
MORE WORK ↗Let’s build
something together.
EMAIL ME
[ GET IN TOUCH ]
Have an interesting project? Feel free to reach out and talk it through. I’ll make it sharper.